1. Payment Methods

Bank Transactions

Customers opting for bank transactions as their preferred payment method can easily and securely transfer funds directly to Cyber Tradings OÜ’s bank account. All necessary details, including the bank account number, IBAN, and any other required information, will be provided at the checkout stage. Customers are advised to include their order number in the payment reference to facilitate a swift and seamless processing of their orders. All transactions are secured and monitored to ensure customers' financial data remains protected.

Credit Card Payments via Stripe

Cybergun Estonia is equipped with Stripe integration, offering a reliable and secure platform for credit card transactions. Customers can confidently enter their credit card details, which are encrypted and processed through Stripe’s secure servers. We ensure that sensitive financial information is never stored on our servers, prioritizing our customers’ security. Stripe adheres to the highest industry standards of security protocols, ensuring that your transactions are conducted with utmost safety.

Transaction Security

At Cybergun Estonia, operated by Cyber Tradings OÜ, we are committed to ensuring the security of all transactions conducted on our platform. We employ advanced encryption technologies and security protocols to safeguard customers’ financial information against unauthorized access and fraud. Our customers can shop with confidence, assured of the integrity and security of their transactions.

Customer Support

For any inquiries, challenges, or support needed during the payment process, our dedicated customer support team is readily available to assist. Customers can reach out via email or other provided contact channels for prompt and comprehensive support. We are committed to ensuring a smooth and hassle-free shopping experience for all our esteemed customers.

2. Return Policy

Standard Return Policy

Cybergun Estonia, operated by Cyber Tradings OÜ, adheres to a customer-friendly return policy, allowing buyers to return purchased items within two weeks of receipt, as mandated by law. This policy ensures that our customers have ample time to inspect and evaluate their purchases and decide whether they meet their expectations and requirements.

Exclusion in Direct Sales

However, there are specific scenarios where the standard return policy is not applicable. When a customer picks up a product directly or receives a delivery from a Cyber Tradings OÜ employee, the return policy is waived. In these cases, the customer has the opportunity to inspect the product in person, evaluate its quality and condition, and make an informed decision whether to proceed with the purchase or not. This direct inspection and acceptance of the product nullify the option for a later return.

Application in Third-Party Deliveries

The standard return policy is fully applicable when products are delivered by third-party companies, and the buyer does not have direct contact with a Cyber Tradings OÜ employee. In such scenarios, if the customer is dissatisfied with the purchase, they are entitled to initiate a return process within the stipulated two-week period.

Return Procedures

To initiate a return, customers are required to contact our customer service team, providing details of the purchase, reasons for the return, and any other required information. Our team will guide the customer through the return process, ensuring it is as hassle-free as possible.

Return Shipping

The buyer is responsible for covering the return shipping expenses. The product should be returned in its original condition, and once received and inspected, a refund or exchange will be processed as per the customer’s preference.

Refund Process

Upon receipt and inspection of the returned item, and if the return is approved, a refund will be processed promptly. The refund will be made via the original payment method used during the purchase, ensuring a seamless and efficient refund process for the customer.

Customer Support

Our dedicated customer support team is always available to assist with any inquiries or concerns regarding the return policy and process. We are committed to ensuring our customers have a positive and satisfactory shopping experience.

3. Return Procedures

Initiating a Return

Customers wishing to return a product purchased from Cybergun Estonia can do so with ease and convenience. The process is initiated by contacting our customer service team via email or phone, providing them with the order details and reasons for the return. We strive to make this process as straightforward as possible, ensuring our customers’ satisfaction and convenience.

Steps to Initiate a Return:

Contact Customer Service: Reach out to our customer service team with your order number and detailed reasons for the return.

Return Authorization: Receive a return authorization and instructions on how to proceed with the return.

Packaging the Product: Ensure the product is in its original condition, including packaging, manuals, accessories, and any other items that came with the product.

Return Shipping

The customer is responsible for the return shipping costs. The product should be securely packaged to prevent any damage during transit. We recommend using a traceable and insured shipping method to ensure the safe and documented delivery of the returned product. The return shipping address and additional instructions will be provided by the customer service team upon initiation of the return process.

Refund Process

Inspection: Upon receipt of the returned product, our team will inspect the item to ensure it is in its original condition and meets our return criteria.

Approval: Once the return is approved, a refund will be processed to the original payment method used during the purchase.

Notification: The customer will be notified of the refund status, and the expected timeframe to receive the refund.

Exceptions and Conditions

While we strive to offer a flexible return policy, there are certain conditions and exceptions that our customers should be aware of:

Condition of the Product: The product must be returned in its original condition, unused, and with all included accessories and packaging.

Time Frame: The return must be initiated within the two-week period following the receipt of the product.

Customer Support and Assistance

Our dedicated customer support team is always on standby to assist with any inquiries, concerns, or assistance needed during the return process. We are committed to ensuring a hassle-free and satisfactory experience for all our customers. For detailed assistance and personalized support, customers can reach out to our customer service team who are ready to assist and guide through every step of the return process.

4. Product Inspection and Acceptance

Direct Purchase

When a customer purchases a product directly or receives it from a Cyber Tradings OÜ employee, they have the unique opportunity to inspect and evaluate the item in person. This direct interaction allows the customer to assess the quality, condition, and authenticity of the product before finalizing the purchase.

In-Person Inspection: Customers can thoroughly inspect the product, ensuring it meets their expectations and requirements.

Decision Making: Based on the inspection, customers can decide to proceed with the purchase or decline if the product does not meet their satisfaction.

Waiver of Return Policy: In such cases, since the customer has had the opportunity to evaluate the product in person, the standard return policy is not applicable.

Third-Party Deliveries

For products delivered by third-party companies where the buyer does not have direct contact with a Cyber Tradings OÜ employee, the standard inspection and acceptance procedures apply.

Receipt and Inspection: Upon receiving the product, customers are advised to inspect the package and contents to ensure they are in perfect condition and match the order specifications.

Initiating Returns: If there are any issues with the product, customers can initiate the return process as outlined in the return policy, adhering to the stipulated two-week return window.

Customer Support: Our customer support team is available to assist with any inquiries or concerns during the inspection and acceptance process, ensuring a smooth and satisfactory experience.

Quality Assurance

Cybergun Estonia, operated by Cyber Tradings OÜ, is committed to offering high-quality products. Every item is subjected to rigorous quality checks to ensure it meets our standards before being dispatched to the customer.

Quality Checks: All products undergo thorough inspections to ensure they are free from defects and meet the quality standards.

Transparency: We maintain transparency in our product descriptions, images, and specifications to ensure customers have all the information they need to make informed purchases.

Customer Satisfaction

Our primary goal is to ensure customer satisfaction at every stage of the purchase, inspection, and acceptance process. We are dedicated to offering exceptional customer service, addressing any concerns, and providing solutions to ensure our customers are delighted with their shopping experience at Cybergun Estonia.

5. Liabilities and Responsibilities

Buyer’s Responsibility

Customers are entrusted with specific responsibilities to ensure a smooth and efficient transaction process. These responsibilities include:

Payment: Ensuring timely and complete payment for the purchased items using the available payment methods.

Product Inspection: Thoroughly inspecting the received products, especially when delivered directly by a Cyber Tradings OÜ employee, and making an informed decision to accept or decline the purchase based on the product’s condition and quality.

Return Shipping Costs: Covering the return shipping expenses in cases where the return policy applies, and a product needs to be returned.

Seller’s Responsibility (Cyber Tradings OÜ)

As the seller, Cyber Tradings OÜ is committed to upholding the highest standards of service, including:

Product Quality: Ensuring that all products sold are of high quality, free from defects, and match the descriptions provided on the website.

Delivery: Facilitating the prompt and safe delivery of purchased items, either directly or through reliable third-party delivery services.

Customer Support: Providing exceptional customer support to address inquiries, concerns, and assist with the return process when applicable.

Return and Refund

Both parties have distinct roles in the return and refund process:

Initiating Returns: The buyer is responsible for initiating the return process, adhering to the stipulated return policy, and covering return shipping costs.

Processing Refunds: Cyber Tradings OÜ is responsible for inspecting returned items and processing refunds promptly if the return is approved, ensuring customer satisfaction.

Legal and Ethical Conduct

Both buyers and sellers are expected to conduct themselves ethically and legally throughout the transaction process. This includes respecting the terms of sale, return policies, and other regulations set forth to ensure a fair and transparent transaction environment.

Dispute Resolution

In the event of any disputes or disagreements, both parties are encouraged to communicate openly and amicably to resolve the issues. Cyber Tradings OÜ is committed to addressing all concerns and providing appropriate resolutions to ensure customer satisfaction.

6. Legal Compliance

Adherence to Laws

Cybergun Estonia, operated by Cyber Tradings OÜ, is committed to strict adherence to Estonian laws and regulations governing sales, returns, and consumer rights. We ensure that all our policies, including payment, return, and privacy, are in line with the legal requirements to safeguard the interests of our customers and uphold ethical business practices.

Consumer Rights

We respect and uphold consumer rights as stipulated by law. Our customers are informed, empowered, and supported in exercising their rights, including the right to information, choice, safety, redress, and the right to be heard.

Right to Information: We ensure transparency in our product listings, prices, terms of sale, and return policies.

Right to Choice: Customers have the freedom to choose from a variety of products and payment options.

Right to Safety: We prioritize the safety and security of our customers’ data and transactions.

Right to Redress: Customers have the right to fair and prompt redress in case of defective or unsatisfactory products.

Data Protection

In compliance with GDPR and other data protection laws, we are committed to protecting the privacy and security of our customers’ personal information. Our privacy policy outlines the measures in place to safeguard data, ensuring confidentiality, integrity, and availability.

Dispute Resolution

We are dedicated to resolving any disputes amicably and efficiently. Customers are encouraged to reach out to our customer service team with any issues or concerns. We aim to address and resolve disputes promptly to ensure customer satisfaction and maintain trust.

Communication: Open and transparent communication channels for customers to express their concerns or grievances.

Resolution Process: A structured process to investigate, address, and resolve disputes in a fair and timely manner.

Legal Recourse: Information on legal recourse available to customers in case a satisfactory resolution is not reached.

Updates and Amendments

We continuously review and update our policies to align with legal, technological, and market developments. Customers are encouraged to review our terms of sale and other policies regularly to stay informed about their rights and obligations.

Contact Information

For further clarification on the terms of sale, customers can reach out to Cyber Tradings OÜ through the provided contact channels. Our email address is info@cybergunestonia.com